Dear Consultant,
Urgent hiring Senior Manager -Technical Support (Application Support, Product Support, Application Monitoring), 15-19Yrs Only, 32LPA+13% Var, Noida
job code: 3CBKRONO/SrM-TechSupport1519Y32LNoida/191219
Job Details:
Sourcing Guidelines (for Sourcing Partner reference only):
o Experience Levels to be maintained – 15 to 19 yrs only
o Technical Skills – Look for candidates from Product Support, Application Support, Application Maintenance, Application Monitoring, Global NOC centres, Command Centres. Key Skills – Windows Server, SQL Server, IIS, JBoss.
o Candidates from Networking, Service Desk, Internal IT teams, Core Data Centres will NOT fit.
o Experience in handling Large Volume of customers (External clients & not Internal) & Managed Services Model is Key to this role.
o Management experience - Should be managing Managers currently and looking at moving into a Director role in the next 4 to 5 yrs. Should have a minimum of 5 to 6 yrs experience as a manager. Should be capable of managing a Team Size of 50 to 75 people.
o Reporting Structure – The incumbent will be reporting to the Director. Managers & Associate Managers will be reporting in to this role.
o Target Companies – Genpact, CSC, DXC, IBM, HCL, TCS, Tech Mahindra. Telecom companies such as Bharti Airtel etc. will not be a good fit for this role. Candidates currently at an AGM DGM/Sr.Support Manager Level, will fit into the Sr. Manager cadre.
o Interview Process – The candidate will go through 3 Rounds of Discussion for this role
o Source Location - Candidates can be sourced from Across India for this role, but should be keen on relocating to Noida.
Mandatory Questionnaire Required for this role:
o Management experience - Should be managing Managers currently and looking at moving into a Director role in the next 4 to 5 yrs. Should have a minimum of 5 to 6 yrs experience as a manager. Should be capable of managing a Team Size of 50 to 75 people.
1. What is the total experience in Product Support/Application Support?
2. What is the Technology stack that the candidate has expertise on?
3. What is the total experience in People Management?
4. What is Team size handed (Average & Maximum)?
5. Are there managers reporting in to this candidate? If yes, how many?
Please put this up on the Remark Section, which uploading the profile.
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